Refund Policy of StonePassage

Thank you for choosing StonePassage for your dining experience. Your satisfaction is our top priority. We understand that sometimes things might not work out as planned, and we have a dedicated refund policy to address such situations. Please carefully read our refund policy stated below:

Cancellation Policy

Should you need to cancel your order, please reach out to us as soon as possible at +44 20 7946 0958. Orders can only be canceled before they have been prepared by our kitchen. Once preparation has begun, cancellations will not be accepted.

Quality Concerns

If you are not satisfied with the quality of the food or beverages you receive, please contact us within 2 hours of your purchase. We will need a detailed description of the issue and may request photographic evidence. After reviewing the case, we may offer a full or partial refund, or a replacement item, at our discretion.

Incorrect or Incomplete Orders

At StonePassage, we strive for accuracy with every order. In the event that you receive an incorrect or incomplete item, please notify us immediately at +44 20 7946 0958. We will prioritize the correction of your order with either a replacement or a refund for the missing or incorrect item(s).

Refund Process

Eligible refunds will be processed to the original method of payment within a certain number of days, depending on your card issuer's policies. If the payment was made in cash, the refund will be provided as store credit or as a cash refund at our premises located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.

Non-Refundable Items

Please note that certain items such as gift cards or promotional items are not eligible for a refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve followed all these steps and still have not received your refund, please contact us at +44 20 7946 0958.

Amendments to Refund Policy

StonePassage reserves the right to amend this Refund Policy at any time. The effective date of the most current version will be indicated at the top of this page. If significant changes are made, we will provide more prominent notice as we deem appropriate.

For more information about our policy, or assistance with a refund, please reach out to our customer service team through our website at stonepassage.click or give us a call at +44 20 7946 0958. Thank you for dining with us at StonePassage, where we are committed to providing you with quality food and impeccable service. Your patronage is much appreciated, and we look forward to serving you again.

This policy was last updated on March 1st, 2023.